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Opening a ticket with the attendant

In an AnnA Web service, an attendant has the ability to open a ticket for the client they are assisting.

For a ticket to be received in AnnA Messenger, it is essential that it is opened. Below, we will detail this process.

Opening a Ticket

The user contacts the support center and requests a ticket. The attendant opens the ticket. This way, the issue can be addressed in the messaging system.

Opening a ticket

By clicking the messaging icon, a right-side menu will open to allow ticket creation.

Ticket screen

Ticket screen

Configuring Ticket Opening

To open a new ticket, we must:

  1. Choose the department;
  2. Select the department’s channel;
  3. Provide the client’s name;
  4. Insert the client’s email;
  5. Select the client type;
  6. Define a title for the ticket;
  7. Describe the reason for the ticket;
  8. Click SEND.

Ticket screen

Ticket Opened

Done! The ticket has been opened in the messaging system.

Ticket opened