Purposes of Template Usage

Welcome: A special message to greet customers with a virtual smile, making them feel at home from the very first contact;

Promotion: Take the opportunity to showcase those unbeatable offers in a captivating and attractive way, leaving customers eager to take advantage of the best deals;

Customer Service: A personalized message to offer support and customer service, ensuring that their questions are answered quickly and efficiently;

Follow-up: Don’t let your customers forget about you! Use a follow-up template to stay in touch, strengthen the relationship, and remind them of your company’s benefits;

Feedback: Show that your customers’ opinions matter! Create a template to collect feedback, encouraging them to share their experiences and contribute to the continuous improvement of your services.

Examples of template use cases for active messaging

There are different types of use cases for templates in active messaging, allowing you to choose the best approach according to the communication goal. Here are some examples:

Welcome Templates

A warm greeting to welcome customers with a virtual smile, giving them a sense of comfort from the very first interaction.

Promotion Templates

Promoting your company or products is essential to gain visibility, attract interest, and generate sales.

Customer Service Templates

These customer service templates usually have buttons that, when clicked, can direct the user to a live agent on the platform or provide another response as desired.

Follow-up Templates

The customer experience should be a priority! Follow-ups ensure this is maintained.

Feedback Templates

Customer feedback is essential! It helps us understand their needs, expectations, and preferences, allowing us to provide personalized service and solutions that truly add value.

It is through feedback that we identify strengths and areas of improvement, aiming to deliver an increasingly satisfying experience and exceed expectations.