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Create Ticket

From the customer service screen, you can create a request in the messenger. To do this, click on the Open Request icon on the chat toolbar, as shown in the image below.

Request opening screen

To create a request, follow the steps below:

  1. Select a department from the Department combo;
  2. Select a channel in the Channel combo;
  3. Enter the customer’s name in Customer name;
  4. Enter the customer’s e-mail address in Customer’s e-mail address;
  5. Enter the customer type in Customer type (Optional);
  6. Enter the title of the request (subject) in Request title;
  7. In the Request description field, describe the subject you wish to deal with;
  8. Click on Send to register the request;
  9. After sending, the request will be registered, and an e-mail will be sent to the student, and it will be displayed in an internal message balloon in the helpdesk.

Creating a Request