Create Ticket

From the customer service screen, you can create a request in the messenger. To do this, click on the Open Request icon on the chat toolbar, as shown in the image below.

To create a request, follow the steps below:

1. Select a department from the Department combo;
2. Select a channel in the Channel combo;
3. Enter the customer’s name in Customer name;
4. Enter the customer’s e-mail address in Customer’s e-mail address;
5. Enter the customer type in Customer type (Optional);
6. Enter the title of the request (subject) in Request title;
7. In the Request description field, describe the subject you wish to deal with;
8. Click on Send to register the request;
9. After sending, the request will be registered, and an e-mail will be sent to the student, and it will be displayed in an internal message balloon in the helpdesk.