Artificial Intelligence

Introduction

We now offer an artificial intelligence screen in the chat, providing quick and personalized responses to further enhance your experience. Try it out and enjoy the innovation in your service!

By clicking the highlighted button below, you’ll access a screen next to the support screen where you can ask questions to the AI agent.

The AI agent will use the messages received from both the user and the agent to formulate its responses using the conversation as context. In the example below, the customer has a question about their invoice. After the agent asked for help in the AI chat, the system already understood that the topic might relate to the customer’s question.