How to access
AnnA Chat has no username and password screen. Every access starts with an access link, which already identifies who you are.
The three paths
Section titled “The three paths”| Path | How it happens | Who uses it |
|---|---|---|
| Link received over WhatsApp | You write to the company on WhatsApp and receive a message with the link to continue the conversation in the browser. | People whose phone number is already registered. |
| Public entry point | A chat button on the company website opens the conversation directly, without asking who you are. | Website visitors, with no registration. |
| Corporate link | A system you are already signed in to (portal, intranet, application) opens the chat already identified as you. | Users of a customer system. |
The conversation is the same in all cases; what changes is how you were identified.
What happens when the link opens
Section titled “What happens when the link opens”The chat shows Authenticating… for a moment while it validates the link, and then:
- opens the conversation directly, if the link has not been used yet or if this device is already authorized;
- asks for a 6-digit code, if the link is already in use on another device. See Authentication.
After the first access the device is remembered: reopening the chat in the same browser does not ask for a code again.
The link expires
Section titled “The link expires”For security reasons the access link is valid for a limited time, defined by the company. There is only one active link per person: when a new one is generated, the previous one stops working.
Bookmarking the link usually does not work for long — prefer requesting a new link when you come back after many days.
When the link does not open
Section titled “When the link does not open”
| Message on screen | What it means | What to do |
|---|---|---|
| This link has expired | The link is past its validity period. | Request a new link to continue. |
| Unable to open this link | The link is incomplete or was altered, usually because it was copied halfway. | Use the full link from your latest message. |
| Unable to access | The link could not be validated. | Try the latest link; if it persists, request a new one. |
| Access on new device | The link is already in use on another device. | Authorize this device with the code, or request a new link. |
For developers
Section titled “For developers”To embed the chat in a website or system, the integration guides are in Embedding AnnA Chat, Corporate user V2 and V3.