Attachments and media
The attachment menu
Section titled “The attachment menu”The Attach file button opens the menu with these options:
| Option | What it does |
|---|---|
| Document | Pick a file from the device. |
| Photos and videos | Pick images or videos from the gallery. |
| Camera | Take a photo or record a video on the spot. |
| Audio | Pick an existing audio file. |
| Location | Share a point on the map. See Location. |
The Location option only appears when the feature is enabled in the company environment.
Before sending
Section titled “Before sending”The chosen file appears in a preview, with the Add a caption… field. The caption is sent along with the file. You can also discard the attachment and pick another one.
Using the camera
Section titled “Using the camera”The camera opens in two modes, Photo and Video, and offers Switch camera between the front and rear cameras on devices that have both.
The first time, the browser asks for permission. If you refuse, the chat reports Camera permission denied — allow it in the browser settings for the chat address. Video recording also requires a secure connection (HTTPS).
Opening what you receive
Section titled “Opening what you receive”- Images and videos open full screen when tapped, with an option to close and go back to the conversation.
- Documents appear as a card with the file name and the Download file button.
- PDFs also offer Preview, which opens the document inside the chat, with Open in new tab and Close preview.
If a PDF does not open in the preview, use Download file or Open in new tab. When that happens with every PDF in an environment, let the company support know.
Limits
Section titled “Limits”The maximum file size is defined by the company. A rejected file usually went over that limit or is in a format that is not accepted — see Requirements and limits.