Using Execution Query

1. To use the query, select the Query Execution module as follows.

2. Then select the Active Executions tab:

3. In it we have information such as Phone, Alias, GUID, TYPE, Start date, visulaize conversation and End.

   1. Phonenumber = Contact telephone number
   2. Alias = Identifier of the initial service of the execution.
   3. GUID = Identifier(ID) of the execution.
   4. TYPE = Refers to whether you are talking to Robot or a human attendant.
   5. Data inicial = Da de início da execução.
   6. View conversation = Consults the conversation using the magnifying glass or the chat icon.
   7. End = Ends the execution, whether it is with Robot or a human attendant.

Finish Execution

The “End Execution” functionality is designed to allow the user to end an execution in progress in a safe and controlled manner, ensuring that the process is completed correctly and does not interfere with other system operations.

Step 1: To finish press END and then confirm in the pop up.

Step 2: Then press ok on the pop-up.

step 3: This is followed by confirmation of completion.

Situations in which it can be used:

1. Process completed manually: When execution cannot be carried out by the attendant or the customer themselves.

2. Executions with errors or failures. If there are errors during the execution of a process that prevent its completion or continuation.

3. Redundant or obsolete runs: If a run has been started incorrectly or has become unnecessary due to changes.

Cautions when using “Finish Execution”

• Check the impact of termination on the overall operation. Make sure that the execution really needs to be terminated.

Benefícios:

• Reduces operational errors by preventing stuck or unnecessary processes from remaining active.
• Improves system efficiency by freeing up resources that may be consumed by obsolete runs.
• Ensures greater control and traceability over the status of executions.