Release Notes

Discover the new features and improvements that will transform your experience!

September 2025

AnnA Desk

New Company-Specific Settings: We added new parameters to your company’s configuration to define the mandatory nature and the type of activity logging:
- Log Type: Choose between: Comment Only (COM), Category Only (CAT), or Mandatory Comment and Category (ALL).
- Check-out Limit: Define the maximum time (in hours) for a check-out to be automatically justified by the system.
Enhanced Configuration Interface: We launched a new screen to manage activity logging settings and check-in/check-out categories, allowing for easy option management.
Category Management: It is now possible to list, register, and maintain specific categories for check-in and check-out events, providing more context to the logs.
Default Categories: The system automatically initializes with the essential categories “Work Hours” and “Missing Check-out,” which have special editing rules.
Adjustment to Company Creation: The process for registering new companies has been updated to automatically apply the default activity logging settings and categories.
Activity logging components (AnnaWebCheckIn, information and activity query screens) have been updated to reflect and apply the new check-in/check-out rules and categories.

AnnA Integration

This is a critical infrastructure update that enables the system to reliably execute automatic and scheduled tasks.

Scheduler Implementation: The basis for process scheduling was imported and implemented, allowing the system to schedule task execution at pre-defined times (e.g., nightly routines, report sending).
Template Scheduling Control: Creation of new tables to manage template sending schedules. This includes controlling:
- Which template to send.
- Scheduling triggers (days of the week and time).
- History and results of each scheduled send.
Verification Program: Creation of the main executable that will be triggered by the Scheduler to verify and process all configured template sending schedules.

AnnA

Updates focused on providing more control and better usability in the template sending functionality.

Daily Limit Alert: Addition of warnings on the notification sending screens to alert the user if the recipient list exceeds the configured daily limit for sending templates.
New DDI Parameter:
- Inclusion of the new system parameter TEMPLATE_AUTO_COMPLETE_DDI.
- This parameter indicates whether or not the system should automatically complete the DDI (International Direct Dialing) code on phone numbers that don’t have it, using AnnA’s main number as a reference. The default value is activated (‘S’).

Other fixes and improvements:

General stability and performance improvements.

July 2025

AnnA Desk

Performance Improvement in Check-in: The performance of automatic service initialization was optimized so that the screen loads faster during the agent’s check-in.
History Configuration in Waiting Queue: A new property was added to the group registration to allow or block the viewing of the conversation history while the service is in the waiting queue. By default, this setting is initialized as allowed.

AnnA A.I. (Artificial Intelligence)

Support for Custom Model Import/Export: Implemented the process to allow the import/export of the Artificial Intelligence node even when the related model is not the default model.
Parameter Visibility Fix: Fixed the issue where the parameter grid in the AIAGENT node remained visible and saved old parameters after selecting a new agent or version without defined parameters.

AnnA Functions

A set of new functions has been added, improving data manipulation and validation capabilities in the flows:

New Media Functions:
- ANSWERISMEDIA(ALIAS): Returns TRUE/FALSE checking if the user’s response in the indicated container is media.
- ANSWERMEDIAGUID(ALIAS): Returns the media GUID.
- ANSWERMEDIATYPE(ALIAS): Returns the media type (IMAGE, DOCUMENT, AUDIO, VIDEO).
- ANSWERMEDIAEXTENSION(ALIAS): Returns the media file extension.
Validation Functions (IN / IN2): The functions IN(STRING,N_LIST) and IN2(STRING||N_LIST) were created to check if a string exists as an exact value in a provided list of parameters.
String Search Functions (INDEXOF / LASTINDEXOF): The functions INDEXOF/INDEXOF2 and LASTINDEXOF/LASTINDEXOF2 were added to find the position of the first or last occurrence of one string within another.
Character and List Manipulation Functions:
- CHARAT(Str, pos): Returns the specific character at a given position in the string.
- FOR(INDEX,N_LIST) and FOR2(INDEX||N_LIST): Return a specific element from a list given its index.
Fix in the ANSWERMEDIA(ALIAS) Function: Fixed the selection of this function to only allow containers of types QUESTION and REQUESTMEDIA.

AnnA Web

Silent Viewing and Interaction in Current Services/Chats:
- Added a new setting in the group registration (Allows agents to see ongoing services/chats of other agents).
- Implemented the functionality that allows agents to view ongoing conversations of other colleagues in the same group and interact silently, according to the new group setting.
Viewing Finalized Conversations by Any Agent: A new group setting was implemented to allow all DESK users to view finalized chats, regardless of the group in which they occurred.
User Information in the Media Gallery: Added the information of the last user who created/edited the media in the company and group galleries.
Trigger List Cleanup: Implemented the functionality to clean up the trigger list based on a parameter that defines the number of retention days.
Fix in Container Rendering in Silent Mode: Corrected the display of BUTTONLINK and ALTERNATIVE (List and Button) containers in silent mode, ensuring that error messages and rendering are appropriate.
Fix in Execution Viewing in Waiting Queue: Corrected the logic for viewing the execution in the waiting queue to properly apply the visibility criterion (based on involved profiles and groups) in overflow situations.
Fix in Group Gallery Filter: Fixed the group filter for media/phrase alias commands in AnnAWeb.

AnnA

Execution Archiving: Implemented the process of archiving finalized executions into JSON files on S3.
New Macro for Template Target Group: Created the @@TEMPLATE_CREATOR_GROUP@@ macro to be used as a template parameter, allowing the selection of the target group.
Optimization and Folder Verification in Version Consistency:
- The version consistency process was optimized to only check the files in the installation’s \bin folder, reducing execution time.
- The process was changed to check and ensure the creation of temporary storage folders (PublicTempStorage and PrivateTempStorage) in the environments (ADM, DESK, and RTC).
Fix for Flow Import/Export Inconsistencies: Corrected FLUXO node references during import/export to avoid invalid references and crashes when migrating flows between environments.
Fix in Function and Emoji Insertion: Fixed the function and emoji selection interface so that the original text in the field is no longer overwritten.
Fix in Group Inactivity Change: Fixed the failure that prevented the creation of a new timeout record for ongoing services/chats that previously did not have a timeout setting after the group times were changed.

Other fixes and improvements:

General stability and performance improvements.

June 2025

AnnA Web

New Action Panel: The left sidebar was changed to include a tabbed menu where the attendant can view ongoing engagements or the templates they have sent.
History View in the Queue: An icon was created in the waiting engagements and paused engagements grids to allow viewing the execution history of the specific engagement.
Improved Engagement Filters: The filters for the waiting and paused engagements grids were modified to cover all groups in the grid and now include a text filter for searching by name and phone number.
Loading Indicator for Templates: A “loader” (loading indicator) was added to the template submission screen, in both AnnAWeb and AnnAWebLight, to block the screen and indicate the action is being processed.
Correction in Engagement Display: Corrected the grid behavior to correctly display only the selected engagement when the parameter DESK_GRID_FILTER_SHOW_COMBO is configured with the quantity “1”.
Correction in Text Bar Click: The click on the AnnAWeb response text bar was corrected to show the blocking popup only for expired or silent executions.

AnnA Desk

Allowed File Parameterization: A system parameter was added to limit the allowed file extensions (media) for real-time upload, new media in the gallery, or when pasting files from the clipboard for sending to the user.
SLOT Blocking Parameterization: A new parameter (DESK_ALLOW_OVERWRITE_SLOT) was created that indicates whether the attendant can initiate an engagement from the waiting queue, even if their engagement slot is already filled.
Group ALIAS Editing Block: An environment parameter (DESK_ALLOW_GROUP_ALIAS_EDIT) was created that blocks the editing of the group ALIAS, allowing only MASTER users to edit it.

AnnA

Template Submission Failure Handling: The status processing routine (StatusProcess) was modified to finalize executions that were initialized by a template submission which subsequently failed.
Execution Recomposition with Number Change: Logic was implemented in StatusProcess to verify and correct the current execution, including FluxoExec and headers tables, when the submission number of a template is different from the number delivered by WhatsApp (e.g., missing the digit “9”) and the PhoneNumber does not exist in AnnA, ensuring the continuity of the engagement.
Generic Error Page: A generic error page (AnnAError.aspx) was created that displays a customizable logo. The system checks if a .png image with the default name exists in the application’s root folder; if it does, it loads that image, otherwise, it uses the system’s default image.

Other corrections and improvements:

General stability and performance improvements.

May 2025

AnnA AI

Launch of the new AnnA AI module
New module for generative AI in
- Allows interaction with generative AI to obtain responses based on context
- Supports OpenAI models

AnnA

Added new function LASTSENTTEMPLATECREATOR
- Returns the user who sent the last template to the client
Added new functions to interact with AI agents:
- AIANSWER: Returns the last answer generated by AI that has been processed by the AIAGENT container
- AIANSWERMEDIA: Returns the last media URL that has been processed by the AIAGENT container
- AIANSWERMEDIAGUID: Returns the GUID of the last media that has been processed by the AIAGENT container
Added new options for templates:
- Category: Category of the template, which will be used as a filter
- Finish current execution: If active, it will end the user’s active execution, even if the user is in a service
  - End execution message (Optional): Message that will be sent to the user informing that the execution has been ended
- Default service: Service that will be executed according to the “Run default service” configuration, if there is no ongoing execution
- Notification validity: Time in hours that the notification will remain valid for the client
- Execute default service:
  - On next user interaction: The default service will be executed on the next user interaction
  - During template submission: The default service will be executed when submitting the template The “During template submission” option will only appear if “Finish current execution” is active.
- Execution mode:
  - Normal: The template will be sent normally
  - Silent: Executes the service without sending messages to the user

AnnA Desk

Added new option to order the grid of services by the time the attendants are waiting for a response from the client

Other fixes and improvements:

General stability and performance improvements.

April 2025

AnnA

Added the ability to select a specific attendant in a Desk node to initiate a service
Added a new function DATEDIFF to calculate date intervals
- YEAR
- MONTH
- DAY
- HOUR
- MINUTE
- SECOND
Added the attendant that initiated the service in Corporate User as the last parameter of the initial AnnAChat command (Embedded)

AnnA Desk

Added a new status filter to the groups grid
- All
- Active
- Inactive
Added a new configuration for alerts and automatic finalization to follow the availability schedule of the group
Added new option to change the client name on the attendant screen
- The client name is shared across the environment, so the name change is applied to all companies in the same environment
Desk initialization now uses the new configuration for the preferred attendant

AnnA Messenger

Published the new version of the Corporate User (v3)
- To know more, click here

Other fixes and improvements:

General stability and performance improvements.

March 2025

Other fixes and improvements:

General stability and performance improvements.

February 2025

AnnA

Prevented the creation of aliases with the same name as system functions.
Improved JSON structure validation in Web Services.
Fixed node saving in the flow designer.
Fixed an issue on the credentials screen where the automatic new line in the headers grid was not always displayed for adding a new header.
Adjusted credential expiration validation.

AnnA Desk

Fixed the reactivation of paused chats by the client, which was causing unintended alert triggers.
Fixed a bug that caused the user’s message input field to be selected when notifications arrived.
Added the functionality to copy numbers in the right-side grids of AnnA Web.

Other fixes and improvements:

General stability and performance improvements.

January 2025

Other fixes and improvements:

General stability and performance improvements.

December 2024

Other fixes and improvements:

General stability and performance improvements.

November 2024

Other fixes and improvements:

General stability and performance improvements.

October 2024

AnnA:

Flow timeout settings were changed to be in minutes instead of seconds.
- The actual timeout settings will be automatically converted to minutes.
Added new configurations to flow:
- Inactivity alert timeout: The timeout in minutes to send an alert when the client is inactive or not interacting.
- Inactivity alert message: The message to send when the client is inactive.
- Inactivity alert retries: The number of retries to send the alert.
- Inherit inactivity settings from the initial flow: When executing the flow, the inactivity settings from the initial flow will be inherited by subsequent flows.
POST variables in web service v3 nodes are not required anymore.

AnnA Desk:

Added new flag to groups to manage permissions to create a new request in AnnA Messenger
AnnA Messenger button will now show only if the user group has the permission.
Added new field to inform the client that the messenger request will be created for.
Fixed a bug that did not update the service panel when switching from AnnA Web to AnnA Desk.

AnnA Template:

Added the possibility to send media as base64.

Other fixes and improvements:

General stability and performance improvements.

August 2024

AnnA:

Added new function DESKCLIENTWAITPOSITION to show the client current position in the queue. The position is relative to the group the client is being redirected to.
Added new function DESKCATEGORYNAME to return the category informed in the last finished chat with the client.
Added new properties to the alternatives node (Only for List type):
- Header:
  - Emojis are not supported
  - Max. 60 characters
  - Optional
- Footer:
  - Max. 60 characters
  - Optional
- Button Text:
  - Emojis are not supported
  - Max. 20 characters
  - Optional
New behavior of message nodes:
- If there is a link in the message, it will show a preview.
Added a new node ButtonLink
Added JWT auth to use in AnnA Services:
- Active notifications endpoints
- Node break resume endpoint
Added new properties to the WebServices node:
- Wait for response: If set to “No”, the flow execution will not wait for a response to proceed. Defaults to “Yes”.

AnnA Web:

Added the possibility to quote a message in the chat when in a desk service.

AnnA Desk:

Added new configuration to send scheduled messages to clients that are in the AnnA Desk queue. The timer configuration is in minutes.
Fixed a bug where the commands were visible after finishing a conversation.

AnnA Web Services V3:

Release of AnnA Web Services V3.
A new tab “credentials” was added to the company settings.
With this new version it won’t be necessary to inform the 3DES keys, the authorization is done using the Bearer token configured in the credentials tab.

AnnA Learning:

Release of new module AnnA Learning.
Create lessons in AnnA.
Prepare your students with periodic exercises through WhatsApp.

Other fixes and improvements:

General stability and performance improvements.

July 2024

AnnA:

When importing spreadsheets for AnnA notifications, the import warning will not show when all the records are invalid (it will show an error instead).
Media files will now check the MIMETYPE to identify the file extension.
Added a new parameter TIMEOUT_SCHEDULER_AFTER_ONE_HOUR to set the timeout for active executions.
Improved the performance of the AnnA notifications grid.
Added a new parameter GROUP_INACTIVITY_WARNING_LIMIT to set the limit in minutes for sending a warning.
Added the possibility to send immediately an active notification via Web Service
- It needs to be sent to only 1 phonenumber
- It can’t have a schedule date configured in the options

AnnA Messenger:

Added a loader when applying filters.
Request answers will now open beside the new request answer.
Removed the unexpected scroll from the grid.
Added new optional properties to identify the user (Corporate User):
- Unique Document
- Phone Number

AnnA Desk:

Fixed the resume behavior to not resume the service when the last message is an alert message.
Added new options for automatic timeout:
- Last interaction
- Last attendant interaction
- Last client interaction
Added a new option to finish conversations after 24 hours.

Other fixes and improvements:

General stability and performance improvements.

June 2024

AnnA:

Added button to select/deselect all items in the flows list
Added button to select/deselect all items when importing/exporting flows

AnnA Desk:

Fixed the last message visualization in the chat list

AnnA Messenger:

Added indicator to show the request transfers
Added new filters:
- New combo to order requests by latest or oldest
- New option to filter requests by answered
Now it is possible to share a request with other users that has the permission to visualize it
Now, the request will expire only if the attendant does not answer the request within due time.

Other fixes and improvements:

General stability and performance improvements
Security improvements in the login system

May 2024

AnnA:

Added new function PREVIEW_IMAGE to get the preview URL of an image
Now it is possible to use AnnA Functions in the Web Service callback URL
Added new function DESK_MESSAGE to return a previous registered message in a desk group

AnnA Desk:

Added button to copy the client phone number to the clipboard
Added new parameter to enable last message and who sent it to be shown in the chat list
Added new option to desk group configuration that controls attendants permission to view the chat history
Added new option to set the maximum number of paused services
When hitting the top limit of the chat, it will now get the chat history automatically
Changed the label from “Inactivity timeout” to “Alert timeout when the client interacts” in the default messages configuration
Added a summary at the top of the chat
Added an automatic message when the chat is finished by timeout
Fixed the visibility of the send button when uploading a new media
Fixed a bug that did not display the pause button correctly
Changed the behavior of pausing an service
- When the service is paused, the client can be placed back in the queue
- Now a paused service is not strictly linked to the original attendant
- When the original attendant is offline, the client will return to the queue
  - If the queue is automatic, the client will be directed to an available attendant
- When the original attendant is online, the client will return to the conversation automatically
Reactivated services are included in the service queue as high priority

AnnA Messenger:

Added support to upload webp files
Added thumbnails when uploading files
Added new parameter to set the survey images
Added new filter to search the requests that the attendant has interacted with

Other fixes and improvements:

General stability and performance improvements

April 2024 - 4.23.2.627

Templates:

The values of “SessionDayTotal”, “SessionDayUsed” and “SessionDayAvailable” were fixed in the result of atemplatenotification web service
Added the status of the dispatch in the collection “RequestResult” returned by aannagetnotificationdata web service

AnnA Desk:

Added shortcuts to facilitate search of media/contacts/phrases
Added new option to pause the service, so you can pick up an additional service even if the limit of simultaneous services is active
Now it is possible to transfer to the same group
Performance improvement of the service notifications

AnnA Messenger:

Now it is possible to upload multiple files at once
Added the name of the person responsible in the title when answering a message
Added a button for the attendant to take responsibility for the request, even if he does not answer the client a first time
The requests will not be closed automatically anymore if they are not answered by the client and the attendant
The request screen will now close automatically when transfering the request
Fixed the routine for sending emails when spanish language is selected

Other fixes and improvements:

General stability and performance improvements

March 2024

Templates:

Added new option to let Facebook decide if it will swap the category of the template if it does not meet the requirements of the selected category
Fixed the notification web service to return error when the template status is inactive

Flow Designer:

Moved the flow validation button to the left of the publish button, and now has validation and scheduling status icons:
- Clock icon: Scheduled publication
- Alert icon: Pending validation
- Green icon: Validated
Added new column to the flow list to show the current status of the flow:
- Published (Green icon)
- Edited (Yellow icon)
- Validated (Checked icon)
- Scheduled (Clock icon)
New functionality available to schedule the publication of a flow
Now it is possible to execute the version 0 (zero) of a flow. Making it easier and flexible to test the flow before publishing it.
- In case a flow is executed using @@@alias, it will be executed with the version 0 (zero)
- All the flows called in the flow chain will be the version 0 (zero) of the designer
- It will only be possible to execute flows with the status different than Edited or Deleted

Other fixes and improvements:

General stability and performance improvements

February 2024

Flow Designer:

Cross reference: Now it is possible check which flows are calling the current flow, as well as which flows the current flow makes call to
Improvements in flow import functionality:
- Added a list of flows that are being imported
- Now it is possible to select the flows that will be imported
- New option to preview the flows that were imported

AnnA Scrap:

With the deprecation of the Tracking tool, AnnA Scrap no longer supports scheduled messaging

AnnA Desk:

The completion of the service will always follow the current configuration of the group
Removed the option to provide a summary of the service when finalizing it from the Desk node, now this configuration is only available in the group configurations
Added new option “Require summary of the service when finalizing it” to group configurations
When transfering the service to another group, now it is possible to choose an attendant
Added new option “Require attendant when transfering the service” to group configurations
- If the company uses time tracking then it will show if the attendant is online or not
- The configuration for maximum services by attendant will be ignored in this scenario
Added new option to limit the maximum number of services by attendant
- If the attendant tries to initiate a new service manually, it will pop up an alert
- If no attendants are available due to maximum services by attendant and the group is in automatic mode, the service will be queued and will be next one to be started
Added new option by attendant that determines if he can send templates in the group
- If the user has the administrator role, the restriction will be ignored
Added new button for muting notifications

AnnA Messenger:

New tab for configuration of 4 global variables:
- Department alias: If there is a configuration for the department alias and a department with this alias exists, the combo will come preselected with the department of this alias if the global variable for the user exists at runtime
- Channel alias: If there is a configuration for the channel alias and a channel with this alias exists, the combo will come preselected with the channel of this alias if the global variable for the user exists at runtime
- Title: If the title configuration exists and there is a global variable for the user at runtime, the title of the new request will be initialized with its value
- Description: If the description configuration exists and there is a global variable for the user at runtime, the description of the new request will be initialized with its value
The values above will be checked when creating an occurrency from the AnnA Desk. If any value exists in the execution, it will be considered as teh default values for creating an occurrency

Other fixes and improvements:

General stability and performance improvements

4.23.2.503 (2023.12)

New functions:

LASTEXECUTION(): Returns the GUID of the last execution

AnnA:

Added a new parameter ENABLE_GLOBAL_NEXTANSWER_ISVIDEO. When enabled it will verify if the next message is a video, if it is expected to be a video then the execution will continue

AnnA Messenger:

Added a new filter to visualize the top occurrency reports (Top 50, 100, 200, 500, All)

Other fixes and improvements:

General stability and performance improvements

4.23.2.464 (2023.11)

New functions:

QRCODEREADER: Returns the value of a QRCode (From URL)
SUBSTRING: Split a string according to the start and end configuration

AnnA:

Fixed visibility of DeskDash and DeskWaiting icons in AnnA Robot mode (Mobile)

AnnA Messenger:

Added option to visualize all occurrency reports
Fixed the routine for resending the last e-mail to the client in the AnnA Messenger
Loader implementation when closing, transfering and resending e-mail
New page for occurrency transfer
Automatic refresh after transfering an occurrency
Now when an occurrency exceeds timeout it will be closed
New option to change Departments and Channels aliases
Consulting occurrency reports is now available in mobile layout
Added consistency to validate the client identification when creating an occurrency by the messenger attendant
Fixed the popup height in AnnA Messenger when creating an occurrency from a spreadsheet
New page for sending individual occurrency reports
New page for sending multiple occurrency reports
Adjustments in the layout of the email sending page
Fixed width of the Department/Channel dropdown when creating a new occurrency in AnnA Web
Attendants are now required to select Department/Channel when transfering an occurrency report
Attendants are now required to select Department/Channel when creating an occurrency in AnnA Web

AnnA Notifications:

File import
- Fixed template name displaying incorrectly
- Fixed the result of the import displaying incorrectly
Sending notifications
- Fixed empty summary text when there was an import error
Editing notifications
- Fixed the list of notifications being editable. This field is not editable and any changes would not take effect
Now it is possible to visualize the schedule date in the notifications tab
Fixed telegram notification send process
Template creation page - Adjustment in the “Provider” dropdown
- Options Telegram/CloudAPI/Positus changed to Telegram/WhatsApp

Direct Mail:

New module for sending mass e-mails
Create custom e-mail templates
Configure the dispatch through the system or upload via a spreadsheet
Send immediately or schedule the dispatch for a specific date and time

Other fixes and improvements:

New dropdown “Provider” in the NotificationSender node
AnnA Web gallery will now show only the templates of the provider that the user is associated
Fixed telegram template preview
General stability and performance improvements
Added a new process to identify possible bot interactions

4.23.2.271

AnnA:

New configuration to transfer a client when outside working hours
New node for sending active notifications

AnnA Desk:

New tag assignment functionality
Automatic client service transfer when an attendant goes offline
Supervisors can now transfer all the clients of one attendant to another
Fixed multiple gallery upload button visibility

AnnA Messenger:

New tool to manage customer tickets
Notifications and interactions via email
Can be triggered via AnnA Flow or AnnA Desk

AnnA Corporate User:

New service for creating embedded chats with user authentication
For more details, click here

New functions:

QRCODEREADER: Scans the provided QR Code (URL format)

Fixes:

Fixed behavior in which the client’s language was incorrectly switched
Desk service summary not showing up when finishing the service
Fixed redirection to login screen when company logo was with invalid reference

Improvements:

Improved upload performance and spreadsheet consistency when submitting templates

4.23.2.189

AnnA Functions:

BARCODEREADER - Returns the code referring to the provided image link
HAS_EMOJI - Identifies if there are emojis in the provided text, and returns TRUE or FALSE
EMOJI_TO_ENCODED - Turns all emojis from given text into Unicode characters from html

Flow Designer:

Correction when editing the START node to remove the “ending type” property that only applies to the END node
Export now allows exporting the entire tree of dependent flows/configurations (Flows, WebService, Desk Groups)

Active notifications (Templates):

When sending, it is now possible to upload a spreadsheet that contains the phone list and variables
On the notifications screen, it is now possible to view the number of submissions and the daily submission limit

Security:

Adjustment of the new SECURITY_MODULE_REALEASE_NOTES module
Adjusting the default modules of a new company to include:
- SECURITY_MODULE_ANNA_DESK_ATENDENTE: Supervisor, Attendant
- SECURITY_MODULE_REALEASE_NOTES: Developer, Supervisor, Attendant, IT Security
On the profiles screen, fixed the module counter that an Administrator has access to in the grid on the profile editing screen

AnnA Desk:

In the settings, a new column was added to identify automatic attendance.
Added Windows notification for Anna Desk
Added new configuration in Desk to restrict target groups at the time-of-service overflow
Added new default message for group out of service alert when trying to transfer to it
Added new chat history setting tab
Fix: Audio recording should stop when opening side components
Fixed bug when entering private mode after sending media, the message was sent to the user
Fixed notification routines for AnnA Web
Fixed situation in which the attendant could not continue the service due to the service showing as finished or overflowed.
Change in the configuration and replication panel of a user’s groups.
- Mark all for change and save all options apply to all filtered data regardless of grid page

AnnA Desk Attendants:

Desk reworked and lighter
Focused only on service profiles
Streamlined workflow
New chat history for a customer

4.23.2.166

AnnA Functions:

New function GETMEDIAURL
New function Base64ToFile
SAVEMEDIABASE64 now returns a GUID

Active notifications (Templates):

Templates can now contain videos and documents
It is now possible to synchronize the templates with the registration on Facebook
New CloudAPI (Facebook) Template Synchronization screen
Changes to the template submission screen:
- Fixed the visibility of the grid of macros used when sending to PHONENUMBER
- Added grid of parameters used in sending to PHONENUMBER
- Removal of the “List of Users” field from the submission query screen
- Addition of pagination in the grid of numbers in the list of the sending query screen
- Added new filter by status (All/Errors/Sent)
New columns in the list of active notifications:
- Buttons: Yes/No
- Images: Yes/No
- Qty Num List: Number of numbers in the final list
- Sent: Number of records sent
- Errors: Number of records with errors
Addition of informative text regarding the shipping request in the shipping query screen. (Total List Numbers, Total Submissions, Errors)
Addition of image filter and buttons on the template registration screen
Added submission status filter on template submission query screen
Added filter for scheduled records “Notifications”
Adding the date/time to the template submission query screen
Added duplicate check in user list on template submission screen
Added verification of the use of the PHONENAME and LANGUAGE functions on the template submission screen
Changes in the templates submission screen to allow changing scheduled submissions that have not yet been carried out

Improvements

Changing MULTIMEDIA node to accept dynamic media link
Improved performance of the template submission screen
Improved performance at the start/end of calls
Improved execution status changes and attendant status
Overall performance improvement for AnnA Web and AnnA Desk

Adjustments

Fixed multiple audios/videos “playing” at the same time in AnnA Web
Fixed display of special characters and emojis in OnnA Web
Correction where in the templates web service there was an error that aborted the execution
Fixes for tab views in AnnA Web
Fixes for link previews in AnnA Web
Fix for resetting text input field when changing AnnA Web service
Fixed text input field clearing when uploading media from gallery/upload in AnnA Web
Correction of answering the next in line when it is the attendant himself
Performance fix when accessing the media gallery
Canceling audio recording when switching executions
Fixed notification routines for AnnA Web

Other changes:

Removing the “Submission Test” from the template submission screen
Users with an administrator profile no longer have customizable access restrictions per module
Adjustment in profile maintenance screen
Alignment of icons in the text/audio input bar in AnnA Web

4.22.11.1

Web Service

Cross Reference - Option to list the flows that use the web service
Execution url setting option
- Use URLs saved at the time of node configuration in the stream
- Always use the URLs configured in the Web Service

New functions:

ENCURTURL(): Function that returns a shortened URL

Fixes

Handling error messages when sending media not supported by the Provider
Shortener: URLs containing Comma ”,“

Improvements

Conversion of media files and size restrictions.
- Images are converted to PNG/JPG and compressed (No overall quality loss) for better upload performance
- Videos are now converted to MP4 for better compatibility when sending to WhatsApp
- Audios are now converted to MP3 for better compatibility when sending to WhatsApp
- File sizes now follow Facebook rules:
  - Image: 5 MB
  - Video: 16 MB
  - Audio: 16 MB

4.22.10.1

AnnA Flow:

Added new property propDynamicResultParm to node DESK for error handling in DESK executions
Node DESK has been modified to enable the use of expressions for the group alias property
Implemented new feature for dynamic groups in node DESK

New Tools:

Business Intelligence
- Integration with TDA from version 4.17 onwards
Facial Recognition (Node FR):
- Three types of action
  - Check registration
  - Register
  - Facial recognition

Desk improvements:

Added quotations in AnnA Desk
- Like WhatsApp, quoted messages or media will show in a box above the client message
New configuration option for dynamic desk groups
- This feature aims to simplify the configuration when there are too many desk groups, avoiding having to add a new node for each desk group
New parameters (aiming to improve the performance in environments with large volumes of daily and/or ongoing calls)
- DESK_NOTIF_GRID_NEW_MAX: Indicates the max default number of new calls in the notifications tab
- DESK_NOTIF_GRID_PRIVATE_MAX: Indicates the max default number of privates messages waiting in the notifications tab
- DESK_NOTIF_GRID_WAIT_MAX: Indicates the max default number of messages waiting in notifications tab
- DESK_PRIVATEMSG_ENABLE_STATUS: Indicates the visibility of the grid of private messages waiting in the notifications tab
- DESK_WAITMSG_ENABLE_STATUS: Indicates the visibility of the message waiting grid in the notifications tab
- DESK_AUDIO_MIC_ENABLED: Enables to send audio to the client (From AnnA Desk)
SHIFT+Enter to add new line in the message (Attendant screen)
Now it is possible to paste media files (Images, documents, videos, …)
User management:
- User Desk Profile View: Management of all User Groups
- New option to clone a desk profile
Options to enable/disable:
- Media Category
- Media Gallery
- Phrase Gallery
- Contact Gallery
Send templates in desk:
- Added processing of functions for the values entered in the DESK template submission WC
- Added a menu in the template submission with the options “New” and “Sent”
New Status to enable/disable:
- Media Category
- Media Gallery
- Contacts
- Phrases
New functions:
- DESKFINALIZATION: Returns the type of termination of the last call of the execution: TIMEOUT, USER, ATTENDANT
- RANGE_RANDOM: Returns a random number
- FIRSTINTERACTION: Returns the message/command that started the execution
- ANSWERMEDIA: Returns the Media URL
- DESKGROUPEXISTS: Checks if a desk group exists (to complement the use of Dynamic Desk Group)

4.22.05.1

Adjustments:

Treatment of special characters: Questions, Alternatives, WebServices parameters
Question with Buttons format alternative, with inactive alternatives
AnnAWeb Fixes - Mobile
Automatic termination of expired flows with Desk in progress
- In some situations, it was ending improperly
- Termination by Timeout
  - Desk auto-end, only when Group is configured
  - Only ends execution of flows expired by timeout, without desk in progress
  - Finishes running flows from old versions, with no desk in progress
  - Ends execution of flows without interaction considering the parameter: AUTOMATIC EXPIRATION DAYS, without desk in progress

Desk improvements:

Improved performance of notifications
Improved multimedia sending performance
Supervisor can interact with the customer:
- Configuration in the Group that allows the supervisor to interact with the customer without the need to transfer:
  - Allows to send message
  - Allows you to end service
  - In the chat, the origin of the shipment is identified, for the customer it is transparent
Attendant priority:
- For Desk with automatic attendance indicates that the customer’s last attendant will be kept for the next service, if he is online, otherwise, it will enter the rules defined in the group: Service distribution criteria
Configuration of filters by environment:
- DESK_CLEAR_FILTER_NOTIFY: Indicates whether the filters should be reset when an attendant clicks on a notification
- DESK_GRID_SELECTED_FIRST: Indicates whether the selected chat is the first in the list
- DESK_GRID_PERIOD_OPTION_ENABLED: Enables the option to filter the period with interactions only or independently of them
- DESK_GRID_FILTER_SHOW_COMBO: If filled in, it must contain the numerical values for the “Visualize” filter separated by a comma. Eg: 15,50,100,500,1000
Filters - Sorting
- Added sorting option by most recent (customer and/or attendant chat interaction)

New functions:

PROVIDERTYPE: Returns the client’s provider type:
- W: WhatsApp
- T: Telegram
- M: Messenger
- A: AnnAWeb
PROVIDER: Returns the Provider number
ADDGLOBAL: Adds a global variable for the phonenumber that is running
FLOWGLOBAL: Retrieves the global variable value for the running phonenumber
- The Value is stored regardless of indefinite time.
- The value is only changed with a new ADDGLOBAL
LASTSENTTEMPLATE: Returns the last active message sent to the phonenumber, parameter: TemplateName

4.21.12.1

Adjustments:

Desk - Notifications*
Desk - Distribution of automatic assistance**
- Idleness
- Random
- Queue

Improvements

Question with Alternatives:
- New formats of WhatsApp alternatives (Only in Provider Positus)
  - Button
    - Maximum 3 alternatives with up to 20 characters
    - Image or Video Optional
  - Selection List
    - Maximum 10 alternatives with up to 20 characters
Desk Filters:
- Aiming to increase the chat selection area, and making the filter/search process more intuitive, it now has an icon that expands/retracts the search configuration area
Web Service:
- Added control to continue or stop WS execution in case of error
- Flow statistics - New icon on the home screen that accesses the Flow dashboard - Access profile control
- Activity record - Allows you to enable/disable the recording of attendant activities - Allows you to consult the activity log - Purpose is to be able to display the status of the attendant (Online) in transfers, regardless of whether the group has automatic attendance

New functions:

DESK_AVAILABLE: Returns True/False if Attendance Group is available
DESK_WAITING: Returns the number of people in the queue waiting to be served
ISANONYMOUS: Returns True/False if Phonenumber is anonymous
REQUESTMEDIA_SIZEKB: Returns the file size in KB
REQUESTMEDIA_ATTEMPTS: Number of file upload attempts
REQUESTMEDIA: Returns True/False if the uploaded file is a valid type
MEDIAFILESIZEKB: Returns the file size in KB of the informed ALIAS (similar to the REQUESTMEDIA_SIZEKB function, but can be used in an essay question)

AnnA Web Anonym (NEW)

It is a native AnnA provider, where the user is not identified
It is an alternative to embedding the chat within the client application
You can embed a code to integrate the AnnA chat
- URL: [BaseURL]/annaweb40anonimo.aspx?{Language},{Starting service}
- https://quay.anna.center/annaweb40anonimo.aspx?SPA,@quay prueba menu
- https://quay.anna.center/annaweb40anonimo.aspx?SPA,@checkambiente

Example:

In this case, the chat will open in Spanish by executing the flow @checkambiente https://itda.com.br/anna20/annaweb40anonimo.aspx?SPA,@checkambiente https://commerce.anna.center/annaweb40anonimo.aspx?SPA,@checkambiente
In this case, it will only open the chat in the Portuguese language: https://itda.com.br/anna20/annaweb40anonimo.aspx

Request Media Node:

Allows you to upload media and can control the media type and size

BI Node:

Configuration of the interface with TDA directly in AnnA

** Criteria for distribution of automatic assistance:

QUEUE
- Choose the next online attendant who started a service in the group longer than the others, and this service must start after your login time.
- If an attendant has no assistance in the group after logging in, it is considered the chosen one. The tiebreaker for other attendants in this same situation is who logs out first.
- It considers the service group, as the queue is in order of the start time of new services in a given group.
IDLENESS
- Among the online attendants without active service (idle), choose the one that performed the fewest calls after your check-in.
- If there are more than one idle attendant with the same number of services performed after your login, consider the one who has been logged in the longest
- If there is no idle attendant, that is, everyone has at least one active service, choose the one with the fewest active calls.
- If two or more non-idle attendants have the same number of active calls, consider the one with the last message longer in relation to the last messages of the others.
- A service is considered active when messages have been exchanged within the last “20 minutes” (from the DESK_AUTOMATIC_ACTIVIT parameter) in the company, without considering the service group.
- It does not consider the service group, as an attendant who serves more than one group may not be idle with active services in other groups.
RANDOM
- Randomly chooses an attendant who is online and without any active service.
- If there are no idle agents, that is, everyone has at least one active service, among the non-idle online agents, choose the one with the fewest active services.
- If two or more non-idle attendants have the same number of active calls, consider the one with the last message longer in relation to the last messages of the others.
- A service is considered active when messages have been exchanged within the last “20 minutes” (from the DESK_AUTOMATIC_ACTIVIT parameter) in the company, without considering the service group.
- It does not consider the service group, as an attendant who serves more than one group may not be idle with active services in other groups.